Refund & Cancellation Policy
Last updated 1 September 2026. AI Caption Cut sells one-off unlocks and a 30-day pass — never a subscription. This page says plainly when a payment is refunded and when it is not. If something went wrong with a payment, write to support@aicaptioncut.com and it will be looked at by a person.
What we refund, in full
A payment that succeeded but did not unlock your export. If Razorpay took the money and the watermark is still there, that is our fault and you get the money back, or the unlock — your choice. Write in with the payment reference.
A duplicate charge. If the same export was paid for twice, the second payment is refunded in full, always.
A pass that never worked. If you bought the 30-day pass and it did not unlock your exports, you get a full refund.
A failed payment is not a refund case at all, because the sale never happened. If your bank showed the amount as debited on a payment that failed, it is released by the bank itself, normally within 5–7 working days, without anyone needing to do anything.
What we do not refund
A watermark-free export that downloaded to your device. The file is rendered by your own browser and saved to your own disk the moment you pay, so there is nothing to return and nothing we can take back. This is why the free tier exists: you can export the same video for nothing, watch the whole thing render, and see exactly what you are buying — the paid file differs only in the watermark and the resolution.
The remainder of a 30-day pass you have started using. The pass is bought once for a fixed period; it is not billed monthly and there is no renewal to stop.
Captions you did not like. Speech-to-text is automatic and imperfect, every word is editable before you export, and the free export lets you check the result first. Getting different words out of it is support, and support is free — write in.
A video your device could not render. Export runs on your own hardware, so an older phone can run out of memory on a long video. Do not pay first: export it free at 480p, confirm it completes, and pay after. If you paid and it then failed, that is the first case on this page and you are refunded.
Cancellations
There is nothing to cancel. AI Caption Cut has no account, no recurring billing and no stored card. A single export unlock is a one-off payment for that video, and the 30-day pass simply stops at the end of its 30 days — it does not renew, and no card is charged again.
If you want your data gone, clear your browser storage. Projects live on your device, not on ours.
How to ask, and how long it takes
Email support@aicaptioncut.com with the Razorpay payment reference and roughly when you paid. That is enough to find it. If you can say what went wrong, better.
We reply within two working days. An approved refund is issued through Razorpay to the original payment method, and reaches your account within 5–7 working days after that — the second part is your bank’s timing, not ours.
You never lose a refund by asking late. If a payment of yours did not do what it should have, it does not matter how long ago it was.
Questions
I paid and the watermark is still on my video.
That is refunded in full, or unlocked properly — whichever you prefer. Email support@aicaptioncut.com with the Razorpay payment reference. Re-exporting a project you have already paid for never costs again, so it is often just a matter of exporting once more.
Can I get a refund because I changed my mind?
Not on an export that has already downloaded — the file is on your device and cannot be returned. Export free at 480p first: it renders the whole video, so you can see exactly what you are paying for before you pay.
How do I cancel my subscription?
There isn’t one. Nothing recurs and no card is stored, so there is nothing to cancel. The 30-day pass ends on its own after 30 days.
My payment failed but my bank shows the money gone.
That is a hold, not a charge, and the bank releases it on its own — usually within 5–7 working days. The sale never completed on our side, so there is nothing for us to refund. If it has not come back after a week, write in and we will confirm the payment status from Razorpay.
Related free tools
Try it on your own video
Nothing to install, no account, and your video never leaves your device. Unlimited free exports, and a one-off payment when you want the watermark gone.
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